WeCare Medical Centre is committed to protecting personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa. This Privacy Policy outlines how we collect, use, store, and protect your personal data, as well as your rights in relation to that information.

1. Collection of Personal Information
WeCare Medical Centre collects personal information directly from individuals, including patients, clients, healthcare practitioners, and service providers. Information is gathered through various channels such as appointments, patient registrations, consent forms, email correspondence, and online platforms.

2. Types of Personal Information Collected
The types of personal information we collect may include (but are not limited to):

• Full name and contact details
• Identity number or passport number
• Medical history and clinical notes
• Billing and payment information
• Medical aid or insurance details
• Employment or demographic information where relevant

3. Purpose of Data Processing
Your personal information is processed for legitimate and specific purposes, including:

• Providing medical and healthcare services
• Managing and maintaining accurate patient records
• Processing medical aid claims and billing
• Communicating with patients and third parties involved in care
• Meeting legal, regulatory, and contractual obligations
• Improving our services and operations

4. Consent and Right to Object
WeCare Medical Centre processes personal information with your informed consent. You may withdraw your consent at any time, subject to legal or contractual restrictions, and you have the right to object to the processing of your data on reasonable grounds.

5. Sharing of Personal Information
We may share your personal information with third parties when necessary for the delivery of our services or as required by law. These parties may include:

• Healthcare practitioners
• Medical aid schemes and insurers
• Legal advisors and administrative support providers
• Regulatory and health oversight bodies

All third parties are required to maintain the confidentiality and security of your information.

6. Data Security Measures
WeCare Medical Centre takes the security of your information seriously. We implement reasonable, appropriate, and industry-standard safeguards to prevent unauthorized access, loss, or damage. These include:

• Physical security controls at our facilities
• Password-protected systems and secure IT infrastructure
• Staff training on confidentiality and data protection
• Confidentiality agreements with employees and service providers

7. Access, Correction, and Deletion of Information
You have the right to:

• Request access to the personal information we hold about you
• Request corrections or updates to your information
• Request the deletion of your information, where legally permissible
• Requests must be submitted in writing, and we may require proof of identity before processing such requests.

8. Updates to this Policy
WeCare Medical Centre reserves the right to update this Privacy Policy from time to time. All updates will be published on our official website, and where significant changes are made, you will be notified accordingly.

9. Contact Information
If you have any questions about this policy or wish to exercise your rights, please contact our Information Officer at:

Email: Info@wecaremedicalcentre.co.za
Phone: 012 808 0788